Arbolus Intelligence

Uber

uber.com · San Francisco, United States of America

Uber Technologies is a global technology company that operates a marketplace platform for ride-hailing, food delivery, and freight services, connecting consumers with drivers, couriers, and carriers via its mobile apps. It generates revenue primarily through service fees and commissions on trips and deliveries, as well as from advertising and other platform-based services. Uber serves individual consumers, businesses, and logistics partners in markets worldwide.

Listed in
Revenue
$37.9B
Employees
30,000
Founded
2009
Headquarters
San Francisco, United States of America

What 151 Arbolus experts think of Uber

NPS is highly positive, with most feedback in the 8–10 range and renewal intent strong among both individuals and corporate users. Stickiness is reinforced by daily and travel-oriented usage, with the majority in 'MoreThan1Year' implementation. Core themes are convenience, global availability, and seamless experience, though price volatility, driver cancellations, and inconsistent coverage in smaller regions are sources of frustration.Overall Customer Sentiment: Positive

Who reviewed Uber

Total customers 151 145 current · 6 former
Reviews growth +140 in six months
Seniority of respondents
  • C-Suite 53% (80)
  • Director 22% (33)
  • Manager 25% (38)
Product Leader C-Suite NPS 10 Will renew Submitted May 2026
Strategy Leader C-Suite NPS 8 Will renew Submitted Mar 2026
Not specified Manager NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 148 customers.

Everything 151 customers told us about Uber.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

56 Net Promoter Score, from 151 scored reviews
  • Promoters 99
  • Passives 39
  • Detractors 13

Cumulative NPS by month

+1 over 6 months
  • May 8
  • Jun 8
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 19 across 2 companies.

Praised

  • Expand Coverage
  • Transparent Pricing
  • Corporate Integration
  • Ease of Use for Individuals

Criticised

  • Autonomous Displacement
  • Regulatory Risk
  • Local Competition
  • Price Volatility

What customers say

Ease of Use for Individuals
“Uber makes everyday travel simple and convenient, letting me book and track rides easily, which reduces my transportation worries.”
Global Convenience
“I use Uber in several countries without needing a new account or payment method. The experience is mostly seamless wherever the service is available.”
Reliable Business Travel
“Uber simplifies ground transportation for our distributed teams with instant availability in most major cities and direct corporate billing.”

Renewal intent

Plan to renew 81%
  • Will renew 21
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 92% 12 answers
  • Director 75% 4 answers
  • Manager 57% 7 answers
  • Not specified 100% 3 answers
  • 9/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers
  • 6.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Uber customers

Report

Customer Report - Oct 2026 Oct 2026 151 + 33

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