Upwork
Upwork is an online talent marketplace that connects businesses with independent professionals and agencies for remote freelance work across categories such as software development, design, marketing, and operations. The company generates revenue primarily through service fees charged to freelancers and clients on transactions conducted via its platform, as well as subscription and enterprise offerings for larger customers.
- Marketplace & Booking Platforms
- IT Staffing & Talent Services
- Revenue
- $700.0M
- Employees
- 2,500
- Founded
- 2015
- Headquarters
- San Francisco, United States of America
What 67 Arbolus experts think of Upwork
67 customers have reviewed Upwork so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Upwork
- C-Suite 60% (40)
- Director 25% (17)
- Manager 15% (10)
Employer names and spend open once the report publishes.
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Sentiment
19 Net Promoter Score, from 67 scored reviews- Promoters 25
- Passives 30
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 22 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 73% 15 answers
- 40% 5 answers
- 0% 1 answer
- 50% 4 answers
- 8.9/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Upwork customers
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Other companies in Commerce & Marketplaces with a customer report.
For people who use Upwork
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