Velocity
Velocity is a hospitality-focused payments and loyalty platform that enables restaurants, bars, and other venues to offer mobile payments, reservations, and personalized experiences to their guests, while providing operators with tools for customer engagement and data-driven marketing. The company generates revenue through transaction fees, SaaS-style platform fees, and partnerships with hospitality and financial services providers.
- Payment Processing
- Marketing Automation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2014
- Headquarters
- Londonderry County Borough, United Kingdom
What 23 Arbolus experts think of Velocity
NPS scores cluster from 5 to 10, with most customers indicating positive experiences, particularly where operational reliability and advanced features align with critical workflows. Renewal intent is higher in high spend and long-term customers but less certain in pilot or lower spend users. The majority have more than one year of implementation, indicating strong stickiness. Key positive themes include recruitment success, timeline adherence, and operational flexibility, while concerns focus on cost, user complexity, and feature updates.Overall Customer Sentiment: Positive
Who reviewed Velocity
- C-Suite 57% (13)
- Director 35% (8)
- Manager 9% (2)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Velocity.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-8 Net Promoter Score, from 23 scored reviews- Promoters 4
- Passives 13
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Jan 7
- Feb 7
- Mar 7
- Apr 7
- Jun 7
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 29 across 5 companies.
Praised
- Advanced Training and Language Features
- Operational Flexibility and Cost-Effectiveness
- Reliability in Recruitment and Timelines
- Return on Investment Through Faster Recruitment
Criticised
- Challenging Cost Structure
- Maintenance and Framework Support Limitations
- Complexity for Non-Expert Users
- Framework and Maintenance Vulnerabilities
What customers say
Renewal intent
Plan to renew 28%Plan to renew, by seniority
- 33% 9 answers
- 13% 8 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Velocity customers
Report
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