Viator
Viator operates an online marketplace that enables travelers to discover, compare, and book tours, activities, and experiences worldwide, primarily monetizing through commissions and service fees charged to tour operators and activity providers. The platform serves leisure travelers, travel agents, and partners by aggregating third-party inventory and providing reviews, pricing, and instant booking. Viator is a TripAdvisor company and integrates its inventory across TripAdvisor’s travel ecosystem.
- Revenue
- $350.0M
- Employees
- 1,200
- Founded
- 1995
- Headquarters
- Needham, United States of America
What 10 Arbolus experts think of Viator
NPS scores are strongly positive, with 80% of respondents rating 9 or higher and no detractors in the main customer group. Most customers report being in the MoreThan1Year implementation stage, reflecting high stickiness. Where renewal intent is indicated, it is universally positive. Key themes in quantitative data are high customer satisfaction, long-term retention, and a strong commercial value proposition.Overall Customer Sentiment: Positive
Who reviewed Viator
- C-Suite 60% (6)
- Director 20% (2)
- Manager 20% (2)
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Sentiment
70 Net Promoter Score, from 10 scored reviews- Promoters 8
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Mar 10
- Apr 10
- Jun 10
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 70 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 10/10 Average score from customers who will renew
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