Expedia
Expedia Group is a global online travel company that operates brands such as Expedia, Hotels.com, Vrbo, Orbitz, and Travelocity, providing consumers and businesses with tools to search, compare, and book flights, hotels, vacation rentals, car rentals, and travel packages. It generates revenue primarily through commissions, merchant margins, and advertising sold across its travel marketplace platforms. The company also offers technology and distribution solutions to travel suppliers and partners.
- Revenue
- $12.0B
- Employees
- 17,000
- Founded
- 1996
- Headquarters
- Seattle, United States of America
What 5 Arbolus experts think of Expedia
The NPS scores in the sample are high, with all respondents rating between 7-9. Most customers have used Expedia for more than a year, indicating strong stickiness. Renewal intent is uncertain for the highest spender and not disclosed for some users. The majority of User and Influencer roles report positive sentiment based on NPS and implementation duration. Overall Customer Sentiment: Positive
Who reviewed Expedia
- C-Suite 100% (5)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Apr 9
- Aug 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 1 answer
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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