Expedia Group, Inc.
Expedia Group, Inc. is an online travel company that operates a portfolio of travel brands offering booking services for flights, hotels, vacation rentals, car rentals, cruises, and travel packages to consumers and businesses worldwide. It generates revenue primarily through commissions, merchant margins, and advertising and media services across its platforms, including Expedia, Hotels.com, Vrbo, Orbitz, and others.
- Revenue
- $12.0B
- Employees
- 17,000
- Founded
- 1996
- Headquarters
- Seattle, United States of America
What 21 Arbolus experts think of Expedia Group, Inc.
The NPS scores are consistently high, with 8–10 from most experts and only one outlier at 1. Renewal intent is strong among respondents with known values—all indicated intent to renew. Stickiness is evident, with over 85% having used the platform for more than a year, and a handful adopting it more recently. Key feedback themes highlight global reach, incremental demand generation, and practical promotional tools as positives, while concerns center on rate parity, price competitiveness, and distribution control.Overall Customer Sentiment: Positive
Who reviewed Expedia Group, Inc.
- C-Suite 71% (15)
- Director 14% (3)
- Manager 14% (3)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Expedia Group, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 21 scored reviews- Promoters 10
- Passives 9
- Detractors 2
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.
Praised
- Global Reach and Incremental Demand
- Package Deals and Price Comparison
- Promotional Tools and Market Insights
- Verified Reviews and Filtering
Criticised
- Rate Parity and Distribution Control
- Price Positioning Versus Competitors
- Review Freshness and Trust
- Competitor Price Leadership
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 83% 6 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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