Faire
Faire is an online wholesale marketplace that connects independent retailers with brands and makers, providing a platform to discover products, place wholesale orders, and manage reordering. The company serves small and mid-sized retailers and consumer product brands, generating revenue primarily through commissions on orders and related marketplace fees. It also offers tools for payments, inventory management, and analytics to streamline wholesale purchasing and sales.
- Marketplace & Booking Platforms
- E-commerce Platforms & Storefronts
- Revenue
- $350.0M
- Employees
- 1,200
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 7 Arbolus experts think of Faire
NPS scores vary, with 40% of experts rating the platform at 9 or above, indicating high satisfaction, while 40% rate at 5 (neutral to slightly dissatisfied). Renewal intent shows 50% likely to renew, 20% not intending to renew, and 30% uncertain. Stickiness is high among long-term users (>1 year), who trend towards positive NPS and stable spend, while pilot users exhibit lower sentiment and a clear drop-off in renewal. Key themes include the importance of platform maturity, user experience, and continued support for maintaining positive sentiment.Overall Customer Sentiment: Neutral
Who reviewed Faire
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 1
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Dec 7
- Dec 8
- Jan 8
- Mar 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 67% 3 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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