Venmo
Venmo is a peer-to-peer digital payments service that allows consumers in the United States to send, receive, and store money via a mobile app and web interface, and to pay merchants online and in-store. The company generates revenue primarily through merchant transaction fees, instant transfer fees, interchange on its debit and credit products, and other value-added financial services. Venmo operates as a subsidiary and branded product of PayPal Holdings, Inc.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $900.0M
- Employees
- 900
- Founded
- 2009
- Headquarters
- New York City, United States of America
What 14 Arbolus experts think of Venmo
NPS scores are concentrated in the 7-10 range, with six scores of 8 or above and most customers demonstrating strong satisfaction. Renewal intent is high, with multiple experts indicating a clear willingness to renew, especially among high spenders and influencers. Stickiness is evidenced by a majority having used Venmo for over one year, with only a single pilot-stage user. Positive sentiment is especially strong among operational and financial leaders. Overall Customer Sentiment: Positive
Who reviewed Venmo
- C-Suite 92% (13)
- Director 8% (1)
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Sentiment
35 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 7
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 35 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 80% 5 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Venmo customers
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