Affirm
Affirm is a financial technology company that provides buy now, pay later and installment loan solutions for consumers at online and in-store checkouts. It partners with merchants across retail, travel, and services to offer transparent, interest-bearing and interest-free financing options, generating revenue from merchant fees and consumer interest where applicable. The company also offers a consumer app and virtual card to enable financing for purchases beyond integrated merchant partners.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $2.3B
- Employees
- 2,900
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 38 Arbolus experts think of Affirm
NPS is weighted toward the positive with 40% of responses 9–10, 35% 7–8, and 10% 4–6. Renewal intent is high overall, especially among larger spenders, with 72% indicating they would renew. Implementation stage leans mature: 70% have used Affirm for over a year. Expert feedback highlights conversion uplift, integration simplicity, and reliability as strengths, while coverage and customizability are the top concerns.Overall Customer Sentiment: Positive
Who reviewed Affirm
- C-Suite 79% (30)
- Director 18% (7)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about Affirm.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 38 scored reviews- Promoters 15
- Passives 17
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 25 across 4 companies.
Praised
- Smooth Customer Experience
- Increased Conversion and Sales
- Flexible Integration and Scalability
- Serving Lower Credit Segments
Criticised
- Limited Customization
- Integration Overhead
- Coverage Gaps
- Regulatory and Market Leaders
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 58% 19 answers
- 67% 6 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Affirm customers
Report
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