GURU
Guru is a knowledge management platform that helps businesses capture, organize, and surface internal information directly in the tools employees use, such as browsers, Slack, and CRM systems. It serves teams in functions like sales, support, and operations by providing a centralized, searchable knowledge base with verification workflows and AI-assisted answers. The company generates revenue through subscription-based SaaS plans for organizations of various sizes.
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 320
- Founded
- 2013
- Headquarters
- Philadelphia, United States of America
What 8 Arbolus experts think of GURU
NPS scores cluster in the 7-10 range, indicating above-average satisfaction with standout promoters and a single detractor. Renewal intent is mixed; while several users indicate strong renewal potential, some, particularly higher spenders, express uncertainty or negative intent—largely driven by cost. Stickiness is high, with most customers in the 'MoreThan1Year' or 'LessThan1Year' implementation stages. Qualitative themes highlight excellent workflow integration, powerful extensions, and documentation quality, but also cost concerns and manual maintenance needs.Overall Customer Sentiment: Positive
Who reviewed GURU
- C-Suite 43% (3)
- Director 14% (1)
- Manager 43% (3)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about GURU.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 5 months- May 8
- May 6
- Jun 7
- Jul 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Praised
- Automated Content Updates through AI
- Competitive Pricing Models
- Enhanced Search and Permissions
- Effective for Process Standardization
Criticised
- Seat-Based Pricing Drives Churn
- Risk from Generative AI Solutions
- Competitive Displacement by Advanced Platforms
- Expensive for Scaling
What customers say
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Report
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