Arbolus Intelligence

HeroCoders

herocoders.com · Gdańsk, Poland

HeroCoders is a software development company that builds add-ons and apps for Atlassian Jira, focusing on tools for time tracking, checklists, and productivity to help software and business teams manage work more effectively. It generates revenue through subscription and marketplace sales of its Jira apps to organizations using the Atlassian ecosystem.

  • Product Analytics & Feedback
  • Project & Work Management
Listed in
Revenue
$4.5M
Employees
35
Founded
2015
Headquarters
Gdańsk, Poland

What 18 Arbolus experts think of HeroCoders

Most customers express high satisfaction (NPS 8–10), especially among those with >1 year implementation or high spend. 80%+ show positive renewal intent, particularly among influencers and high spenders. Stickiness is strong; most customers report mature deployments, with only a minority at pilot or not sure stage. Key feedback themes include ease of use, integration depth, improved documentation and compliance, and reliable support. Some express desire for more advanced automation and AI features. Overall Customer Sentiment: Positive

Who reviewed HeroCoders

Total customers 18 16 current · 2 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 44% (8)
  • Director 39% (7)
  • Manager 17% (3)
Operations Leader Manager NPS 9 Submitted Jun 2026
Engineering Engineer C-Suite NPS 7 Undecided Submitted Nov 2025
Other Generalist C-Suite NPS 8 Undecided Submitted Nov 2025

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about HeroCoders.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

27 Net Promoter Score, from 18 scored reviews
  • Promoters 6
  • Passives 11
  • Detractors 1

Cumulative NPS by month

+0 over 3 months
  • Nov 8
  • Feb 8
  • Jun 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.

Praised

  • Expanded Integration with Atlassian AI
  • Scalable Licensing and Enterprise Features
  • AI-Driven Workflow Recommendations
  • Seamless Jira and Confluence Integration

Criticised

  • Feature Delivery Speed
  • Platform Integration/Future Compatibility Risks
  • Emerging AI-Enabled Competitors
  • Lack of Advanced Features and AI

What customers say

Seamless Jira and Confluence Integration
“I value how HeroCoders adds real value to Jira and Confluence, making documentation more interactive and user-friendly while fitting easily into our existing processes.”
Ease of Use and Rapid Adoption
“I find HeroCoders very intuitive and fast to adopt, requiring minimal training and delivering a productive experience right from the start.”
Improved Workflow Compliance and Audit Readiness
“It helps us be quality audit-ready and improves our time tracking infrastructure, especially for complex multi-step workflows in compliance-driven industries.”

Renewal intent

Plan to renew 67%
  • Will renew 10
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 63% 8 answers
  • Director 60% 5 answers
  • Manager 100% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers

Top alternatives

Most weighed by HeroCoders customers

Report

Customer Report - Aug 2026 Aug 2026 18 + 0

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