IamResponding.com
IamResponding.com provides a web- and mobile-based alerting and incident management platform for fire departments, EMS, and other emergency response agencies, helping them track responder availability, confirm who is responding, and coordinate resources during incidents. The system integrates with dispatch centers and communication tools to deliver real-time notifications and status updates. It generates revenue through subscription fees paid by public safety agencies and municipalities.
- Field Service Management
- Communications & Meetings
- Revenue
- $12.0M
- Employees
- 70
- Founded
- 2006
- Headquarters
- Syracuse, United States of America
What 9 Arbolus experts think of IamResponding.com
NPS scores show a broad spread, ranging from 1 (strong detractor) to 10 (promoter), with the majority in the mid-range (5–9). Renewal intent reflects substantial uncertainty, especially among Influencers, with a minority affirming strong loyalty. Stickiness is highest for those with more than one year of use and lowest for those in offboarding or pilot stages. Key themes include satisfaction from established Users and notable attrition among recent or low spenders.Overall Customer Sentiment: Neutral
Who reviewed IamResponding.com
- C-Suite 89% (8)
- Director 11% (1)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 1
- Detractors 4
Cumulative NPS by month
-2 over 3 months- Jul 9
- Jul 8
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 20% 5 answers
- 9/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
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