RapidSOS
RapidSOS provides an emergency response data platform that links connected devices, apps, and enterprise systems directly to 911 and public safety agencies, delivering real-time location and rich incident data to improve emergency response. It serves public safety answering points (PSAPs), government agencies, and enterprises such as telecoms, automotive, security, and health companies, generating revenue through SaaS and data-integration partnerships. The platform is used to enhance situational awareness, reduce response times, and modernize legacy emergency communications infrastructure.
- API Management & Integration
- Data Integration & ETL
- Revenue
- $60.0M
- Employees
- 350
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 24 Arbolus experts think of RapidSOS
NPS scores show a strong positive skew: 44% scored 10, 32% scored 8–9, with only a minority below 7. 75% of respondents indicated 'yes' for renewal intent, a leading indicator of satisfaction and stickiness. The majority of customers are in the more than 1 year implementation stage, demonstrating extensive platform embedding. 'Not sure' on renewal intent appears primarily in lower NPS or less mature stages, indicating a possible focus area. The sentiment remains broadly positive, with long-term users displaying the strongest loyalty.Positive
Who reviewed RapidSOS
- C-Suite 59% (14)
- Director 23% (6)
- Manager 18% (4)
Employer names and spend open once the report publishes.
Tell us when the RapidSOS report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
50 Net Promoter Score, from 24 scored reviews- Promoters 14
- Passives 8
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Feb 10
- May 10
- Jul 8
- Dec 8
- Apr 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 83% 12 answers
- 80% 5 answers
- 50% 4 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by RapidSOS customers
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use RapidSOS
Do you use RapidSOS at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 24 customers of RapidSOS have already contributed
Takes a few minutes. Your identity stays anonymous.