iManage
iManage is an enterprise software company that provides document and email management, knowledge management, and collaboration solutions primarily for law firms, corporate legal departments, and professional services organizations. Its cloud-based and on-premise platforms centralize work product, apply search and AI to surface knowledge, and enforce governance and security, sold via software subscriptions and related services. The company generates revenue through licenses, cloud subscriptions, and implementation and support services sold globally through direct and partner channels.
- Document Management & E-signature
- Knowledge Management & Collaboration
- IT Consulting & Implementation
- Revenue
- $260.0M
- Employees
- 1,100
- Founded
- 1995
- Headquarters
- Chicago Loop, United States of America
What 64 Arbolus experts think of iManage
Customer sentiment is mixed: renewal intent is mostly positive and deployment is mature, but the calculated NPS is -3, reflecting many passive and detractor scores alongside strong workflow dependence.
Who reviewed iManage
- C-Suite 74% (47)
- Director 13% (8)
- Manager 13% (8)
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Sentiment
-3 Net Promoter Score, from 64 scored reviews- Promoters 14
- Passives 34
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 17 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 71% 34 answers
- 75% 4 answers
- 0% 2 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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