NetDocuments Software, Inc.
NetDocuments Software, Inc. provides a cloud-based document and email management platform primarily for law firms, corporate legal departments, and professional services organizations, enabling secure storage, search, collaboration, and governance of work product. The company generates revenue through subscription licensing of its SaaS platform and related implementation and support services.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Legal Practice Management
- Revenue
- $160.0M
- Employees
- 650
- Founded
- 1999
- Headquarters
- Lehighton, United States of America
What 24 Arbolus experts think of NetDocuments Software, Inc.
The NPS distribution is weighted toward promoters, with 33% scoring 9–10, 44% in the 7–8 range, and 22% scoring 6 or lower. Renewal intent is strong among high and mid spend groups, with 67% of respondents with renewal data indicating 'Yes'. Stickiness is high, as over 80% report more than one year with the product. Patterns show high satisfaction among established, higher-spend customers, while some uncertainty persists among new and low spend adopters.Overall Customer Sentiment: Positive
Who reviewed NetDocuments Software, Inc.
- C-Suite 75% (18)
- Director 17% (4)
- Manager 8% (2)
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Sentiment
8 Net Promoter Score, from 24 scored reviews- Promoters 7
- Passives 12
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Jan 7
- Mar 7
- May 7
- Jun 7
- Jul 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 14 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 43% 14 answers
- 33% 3 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
Top alternatives
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