Urban Company
Urban Company is an online marketplace that connects consumers with vetted home and personal services professionals such as cleaners, beauticians, handymen, and appliance repair technicians. Operating via its mobile app and website across multiple cities in India and select international markets, it enables customers to book standardized, fixed-price services while providing gig workers with demand, training, and tools. The company generates revenue by taking a commission on each service transaction and through value-added services to its partner professionals.
- Revenue
- $150.0M
- Employees
- 6,000
- Founded
- 2014
- Headquarters
- India
What 21 Arbolus experts think of Urban Company
21 customers have reviewed Urban Company so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Urban Company
- C-Suite 69% (14)
- Director 25% (5)
- Manager 6% (1)
Employer names and spend open once the report publishes.
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Sentiment
42 Net Promoter Score, from 21 scored reviews- Promoters 11
- Passives 8
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 100% 2 answers
- 9.3/10 Average score from customers who will renew
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