Arbolus Intelligence

Vagaro

vagaro.com · Dublin, United States of America

Vagaro provides a cloud-based business management and booking platform for salons, spas, fitness studios, and wellness professionals, offering online scheduling, point-of-sale, membership management, and marketing tools. The company serves small to mid-sized service businesses and independent professionals, monetizing through subscription fees and payment processing. Its software helps customers manage appointments, staff, inventory, and customer relationships in a single system.

  • Project & Work Management
  • Payment Processing
Listed in
Revenue
$180.0M
Employees
900
Founded
2009
Headquarters
Dublin, United States of America

What 7 Arbolus experts think of Vagaro

NPS scores are high, with the majority of respondents rating their experience between 8-10, suggesting strong customer loyalty. Renewal intent is positive, as nearly all who stated their intent expressed plans to continue using Vagaro. Stickiness is reinforced by most users being in the 'MoreThan1Year' implementation stage, indicating entrenched workflows. Key expert feedback themes highlight ease of use, time savings, and the convenience of managing appointments and customer data in one platform. The main friction points relate to manual work involved in some advanced features and sensitivity to cost among smaller businesses. Overall Customer Sentiment: Positive

Who reviewed Vagaro

Total customers 7 5 current · 2 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 75% (5)
  • Director 25% (2)
Revenue Leader Director NPS 10 Will renew Submitted Oct 2025
Executive C-Suite NPS 9 Will renew Submitted Jul 2026
Founder Not specified NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Vagaro.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

85 Net Promoter Score, from 7 scored reviews
  • Promoters 6
  • Passives 1
  • Detractors 0

Cumulative NPS by month

-1 over 6 months
  • May 10
  • Sep 10
  • Oct 10
  • Jan 10
  • Jul 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 85 across 1 companies.

Praised

  • Critical to Daily Operations
  • Unified Platform Improves Efficiency
  • Time Savings on Manual Tasks
  • Customer Insights and Retention

Criticised

  • Customer Insight Gaps
  • Manual Work Required
  • Cost Sensitivity
  • Switching for Feature Gaps

What customers say

Critical to Daily Operations
“It is quite critical to our daily operations since managing appointments and customer relationships is a big part of the business.”
Unified Platform Improves Efficiency
“I would recommend Vagaro because it makes managing appointments and customer information much easier; having everything in one place is convenient and saves time.”
Time Savings on Manual Tasks
“Using Vagaro to manage bookings, rescheduling and cancellations saves time on manual appointment management and makes the process easier for staff and customers.”

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 100% 1 answer
  • Not specified 100% 1 answer
  • 9.3/10 Average score from customers who will renew
  • 10/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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