Tradeshift
Tradeshift is a cloud-based business commerce platform that connects buyers and suppliers to digitize procurement, invoicing, and accounts payable processes. The company provides software and network services that enable electronic invoicing, supplier onboarding, workflow automation, and financing options for enterprises and their supply chains. It generates revenue through subscription fees for its SaaS platform and transaction-based and value-added services across its business network.
- Procurement & Sourcing
- Accounts Payable Automation
- Workflow Automation
- Revenue
- $90.0M
- Employees
- 600
- Founded
- 2010
- Headquarters
- San Francisco, United States of America
What 24 Arbolus experts think of Tradeshift
NPS distribution ranges from 1 to 10 with a modal cluster around 7–9, suggesting moderate satisfaction for a majority, but with notable detractors. Renewal intent is mixed: several key accounts signal uncertainty, and some are offboarding. Stickiness is highest in deployments of more than a year, and accounts piloting the tool indicate positive initial experiences. Qualitative feedback points to value in automation but highlights cost allocation concerns and integration questions.Overall Customer Sentiment: Neutral
Who reviewed Tradeshift
- C-Suite 70% (17)
- Director 26% (6)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Tradeshift.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-8 Net Promoter Score, from 24 scored reviews- Promoters 6
- Passives 10
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 7
- Apr 6
- May 7
- Jun 7
- Aug 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 7 across 4 companies.
Praised
- Platform Scalability
- Positive Pilot Feedback
- Cost Efficiency Practice
- Conversion Through Positive Pilots
Criticised
- Offboarding Risk
- Negative Outlier Experience
- Unsure About Future Commitment
- Experience as a Detractor
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 40% 10 answers
- 50% 2 answers
- 0% 1 answer
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Tradeshift customers
Report
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