Synertrade
Synertrade is a provider of cloud-based e‑procurement and source-to-pay software that helps enterprises digitize and manage sourcing, supplier relationships, contracts, and purchasing processes. Its platform serves mid-sized and large organizations across multiple industries, generating revenue through subscription licensing and related professional services. The company focuses on improving procurement efficiency, spend visibility, and compliance for global customers.
- Procurement & Sourcing
- Business Intelligence & Dashboards
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 1999
- Headquarters
- Paris, France
What 11 Arbolus experts think of Synertrade
The NPS distribution shows a substantial split: 33% promoters (NPS 9–10), 45% passives (NPS 6–8), and 22% detractors (NPS ≤6). Firm renewal intent is recorded for high spenders and influencers in retail and energy, while not sure or offboarding status is more prevalent among users and those in technology sectors. Stickiness is generally high, with 80% of responses indicating deployment for more than 1 year, but with some offboarding signals among outlier industries. Key themes are mixed satisfaction tied closely to role category, industry vertical, and spend tier.Overall Customer Sentiment: Neutral
Who reviewed Synertrade
- C-Suite 70% (8)
- Director 10% (1)
- Manager 20% (2)
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Sentiment
-18 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 3
- Detractors 5
Cumulative NPS by month
-1 over 5 months- Dec 8
- Mar 6
- Apr 7
- May 7
- Jun 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 4 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 60% 5 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by Synertrade customersMore in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
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