Arbolus Intelligence

SYSTEM C

systemc.com · Maidstone, United Kingdom

System C is a UK-based provider of healthcare IT software and services, offering electronic patient records, child health and social care systems, and related clinical and administrative solutions for the National Health Service and local authorities. The company generates revenue by licensing its software, providing implementation and integration services, and delivering ongoing support and managed services to healthcare and public sector organizations.

  • Electronic Health Records
  • IT Consulting & Implementation
Listed in
Revenue
$150.0M
Employees
850
Founded
1983
Headquarters
Maidstone, United Kingdom

What 9 Arbolus experts think of SYSTEM C

NPS distribution skews moderately positive, with most scores in the 7–9 range, but notable weak spots at 4–6 from key Influencers. Over half the experts with disclosed renewal intent are 'Not Sure,' suggesting uncertainty despite high spending and long-term use. Implementation is mature, with two-thirds reporting more than 1 year. Strong feedback centers on sector fit, value for money, and good vendor support, but dissatisfaction with analytics and interface friction is evident.Overall Customer Sentiment: Neutral

Who reviewed SYSTEM C

Total customers 9 9 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 56% (5)
  • Director 22% (2)
  • Manager 22% (2)
Executive Manager NPS 8 Submitted Sep 2026
Operations Manager Manager NPS 8 Submitted Mar 2026
Executive C-Suite NPS 4 Undecided Submitted Aug 2026

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about SYSTEM C.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-11 Net Promoter Score, from 9 scored reviews
  • Promoters 1
  • Passives 6
  • Detractors 2

Cumulative NPS by month

+1 over 6 months
  • May 6
  • Mar 7
  • Apr 7
  • May 7
  • Aug 7
  • Sep 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 17 across 2 companies.

Praised

  • Cost-Effectiveness
  • Vendor Engagement and Implementation
  • NHS Alignment and Compliance
  • Integrated Cloud-Native EPR

Criticised

  • Open-API Competitor Momentum
  • Competitive US Platforms
  • AI Overlay Displacement Risk
  • Navigation Complexity

What customers say

Cost-Effectiveness
“I view the value for money and lower TCO as stand-out factors, especially when compared to enterprise US platforms.”
Vendor Engagement and Implementation
“I would recommend the vendor's customer interface, contract management, innovation pipeline, and effective support during go-live and migration phases.”
NHS Alignment and Compliance
“I found the system makes NHS reporting and data returns seamless, and its compliance with mandatory requirements is a key benefit for our workflows.”

Renewal intent

Plan to renew 29%
  • Will renew 2
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • Director 0% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 6.4/10 Average score from undecided customers

Top alternatives

Most weighed by SYSTEM C customers

Report

Customer Report - Sep 2026 Sep 2026 9 + 0

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