GEP SMART
GEP is a global provider of procurement and supply chain software and services, best known for its GEP SMART cloud platform that supports spend analysis, sourcing, contract management, supplier management, and procure-to-pay for large enterprises. The company generates revenue through SaaS subscriptions to its procurement and supply chain applications as well as consulting, managed services, and implementation support. It serves Fortune 500 and other large organizations across industries seeking to optimize procurement operations and supply chain performance.
- Procurement & Sourcing
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $650.0M
- Employees
- 6,500
- Founded
- 1999
- Headquarters
- Clarkdale, United States of America
What 61 Arbolus experts think of GEP SMART
NPS scores cluster at 8-10 among most users, with isolated detractors at 5-6 and one at 3 indicating some dissatisfaction at the margin. About 20-25% are unsure about renewing, with most in early or pilot stages. Stickiness remains high in mature implementations though not all large spenders commit to renewal. Expert feedback consistently highlights strengths in unification, analytics, and compliance, but also notes growing expectations for modern AI, intuitive UX, and workflow flexibility. Overall Customer Sentiment: Positive
Who reviewed GEP SMART
- C-Suite 59% (36)
- Director 28% (17)
- Manager 13% (8)
Employer names and spend open in the full report, along with the other 58 customers.
Everything 61 customers told us about GEP SMART.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 61 scored reviews- Promoters 27
- Passives 24
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 26 across 8 companies.
Praised
- Next-Gen Predictive Features
- Greater Workflow Flexibility
- Modern AI and Automation Integration
- Comprehensive and Scalable Platform
Criticised
- Integration and Change Management Risk
- Specialized AI-Driven Alternatives
- Competitors with Faster Innovation Velocity
- Need for Advanced AI and User Experience
What customers say
Renewal intent
Plan to renew 49%Plan to renew, by seniority
- 50% 22 answers
- 45% 11 answers
- 50% 6 answers
- 8.2/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by GEP SMART customers
Report
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