Greenway Health
Greenway Health is a healthcare technology company that provides electronic health record (EHR), practice management, and revenue cycle management software and services to ambulatory medical practices and clinics. Its cloud-based and on-premise solutions help providers manage clinical documentation, scheduling, billing, and regulatory compliance, while outsourced services support coding, claims processing, and practice performance. The company generates revenue through software licensing and subscriptions, implementation and support services, and revenue cycle management fees.
- Electronic Health Records
- Revenue Cycle Management
- Revenue
- $550.0M
- Employees
- 1,600
- Founded
- 1977
- Headquarters
- Tampa, United States of America
What 7 Arbolus experts think of Greenway Health
The quantitative data shows NPS scores ranging from 3 (detractor) to 7 (neutral/promoter threshold), with most scores at or below 7. A majority of respondents (60%) indicated they do not intend to renew, while 20% are unsure, and only 20% expressed intent to renew. All experts have used the solution for more than a year, indicating mature adoption but no clear signals of increasing stickiness. The dominant sentiment pattern is mixed or negative, with sentiment declining among both high- and mid-spenders.Overall Customer Sentiment: Negative
Who reviewed Greenway Health
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
-71 Net Promoter Score, from 7 scored reviews- Promoters 0
- Passives 2
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Aug 4
- Jul 4
- Nov 5
- Mar 6
- Jul 5
- Aug 5
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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