Graphite Connect
Graphite Connect provides a SaaS platform for supplier onboarding, risk assessment, and third‑party data management, helping enterprises streamline procurement workflows and maintain compliance. The system centralizes vendor information, automates questionnaires and approvals, and facilitates collaboration between procurement, security, legal, and finance teams. The company generates revenue through subscriptions and related enterprise services.
- Procurement & Sourcing
- Business Process Management
- Revenue
- $9.0M
- Employees
- 55
- Founded
- 2019
- Headquarters
- Lehighton, United States of America
What 14 Arbolus experts think of Graphite Connect
NPS distribution is skewed positively, with over 75% of responses at NPS 8 or above and nearly 25% at the maximum score of 10, signaling strong satisfaction. Renewal intent also trends positively, with 83% of experts indicating Yes and the remainder split between Not Sure and No, primarily in lower spend or pilot-stage customers.Stickiness is high, as close to 70% of implementations have been live for more than one year. Negative sentiment is confined to those offboarding or in pilot phase, correlating with lower spend and uncertain/no renewal intent.Overall Customer Sentiment: Positive
Who reviewed Graphite Connect
- C-Suite 57% (8)
- Director 36% (5)
- Manager 7% (1)
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Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Oct 8
- Dec 8
- Jul 8
- Dec 8
- Jan 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 21 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 75% 8 answers
- 40% 5 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
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