Paysafe
Paysafe is a global payments platform that provides card processing, digital wallets, eCash, and embedded payment solutions to merchants, platforms, and consumers. It enables businesses to accept online and in‑store payments, manage risk and fraud, and support alternative payment methods across multiple geographies and industries. Paysafe generates revenue primarily through transaction fees, merchant acquiring services, and value‑added payment and risk management solutions.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $1.6B
- Employees
- 3,300
- Founded
- 1996
- Headquarters
- Londonderry County Borough, United Kingdom
What 20 Arbolus experts think of Paysafe
NPS scores show a distribution skewed slightly positive: 4 scores of 10, 3 at 9, 3 at 8, 5 at 7, 2 at 6, 1 at 4, and 2 at 1. High spenders are split between positive and negative sentiment; one reports non-renewal. Implementation stage is stable, with 67% in MoreThan1Year, 17% in Pilot, with few offboarding. Key themes are solid performance, but some users express dissatisfaction, as highlighted by low NPS and offboarding. Overall Customer Sentiment: Neutral to moderately positive.
Who reviewed Paysafe
- C-Suite 65% (13)
- Director 25% (5)
- Manager 10% (2)
Employer names and spend open once the report publishes.
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Sentiment
5 Net Promoter Score, from 20 scored reviews- Promoters 7
- Passives 7
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Feb 8
- Mar 8
- Apr 7
- May 7
- Jun 7
- Jul 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 34 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 1 answer
- 33% 3 answers
- 10/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Paysafe customers
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