PayActiv, Inc.
PayActiv provides earned wage access and financial wellness services that allow employees to access a portion of their earned but unpaid wages, along with tools for budgeting, savings, and bill payment. The company partners with employers to offer these services as an employee benefit, generating revenue through employer contracts and select transaction fees. Its platform is used by hourly and salaried workers across industries such as retail, healthcare, and manufacturing.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $60.0M
- Employees
- 350
- Founded
- 2012
- Headquarters
- Walnut Creek, United States of America
What 27 Arbolus experts think of PayActiv, Inc.
NPS distribution reveals a bimodal pattern, with strong promoters (NPS 9-10) representing about 40% of surveyed experts, while neutral/detractors (NPS 5-8) account for the majority of the remainder. Renewal intent is overall positive, with 50% indicating Yes, 40% Not Sure, and a minority declining renewal. Customers with high spend and longer implementation stages yield higher NPS and renewal rates. Stickiness analysis shows strong adoption in high-spend, long-term customers.Overall Customer Sentiment: Positive
Who reviewed PayActiv, Inc.
- C-Suite 67% (18)
- Director 30% (8)
- Manager 4% (1)
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Sentiment
22 Net Promoter Score, from 27 scored reviews- Promoters 11
- Passives 11
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 22 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 56% 18 answers
- 50% 8 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 9.5/10 Average score from customers not renewing
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