TaxJar
TaxJar provides cloud-based sales tax automation software that helps e-commerce businesses and online sellers calculate, report, and file sales tax across U.S. states and local jurisdictions. Its platform integrates with major shopping carts and marketplaces to aggregate transaction data, determine tax rates, and automate compliance workflows. The company generates revenue through subscription plans and related tax filing services.
- Tax Automation
- Accounting & Bookkeeping Software
- Revenue
- $30.0M
- Employees
- 150
- Founded
- 2013
- Headquarters
- Boston, United States of America
What 8 Arbolus experts think of TaxJar
NPS distribution ranges from 0 to 10. The majority of respondents provided scores above 6, and several scored 9 or 10, but two respondents gave notably low scores (0 and 2). Most respondents have been using the product for over one year, indicating high customer stickiness. One influencer reported clear non-renewal intent, while user personas remain more positive, suggesting role-based divergence in sentiment.Overall Customer Sentiment: Positive
Who reviewed TaxJar
- C-Suite 88% (7)
- Director 12% (1)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 2
- Detractors 3
Cumulative NPS by month
+4 over 5 months- Jun 2
- Mar 6
- May 6
- Jun 7
- Jul 6
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 15 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 2/10 Average score from customers not renewing
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