Tencent
Tencent is a Chinese technology conglomerate that operates social and communication platforms such as WeChat and QQ, provides online gaming and digital content services, and offers cloud, fintech, and enterprise solutions to consumers and businesses. It generates revenue primarily from online games, value-added services, advertising, and fintech and business services including payments and cloud computing. The company also invests in and partners with technology, entertainment, and internet companies globally.
- Cloud Infrastructure & Hosting
- Payment Processing
- Communications & Meetings
- Revenue
- $86.0B
- Employees
- 112,000
- Founded
- 1998
- Headquarters
- Shenzhen, China
What 11 Arbolus experts think of Tencent
NPS scores range from 5 to 10, with 67% of responses above 7, indicating a positive skew. Long-term implementation (over 1 year) is reported by 62% of customers, and most with lengthy usage report higher NPS. Influencers with high spend have uncertain renewal intent, but overall stickiness is strong among the user base. The dominant sentiment is positive due to sustained usage and diversified industry presence.Positive
Who reviewed Tencent
- C-Suite 82% (9)
- Director 9% (1)
- Manager 9% (1)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Dec 8
- Mar 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 4 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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