The TJX Companies, Inc.
The TJX Companies, Inc. is an off-price apparel and home fashions retailer that operates chains such as T.J. Maxx, Marshalls, HomeGoods, and TK Maxx across North America, Europe, and Australia. The company purchases excess, overrun, and closeout merchandise from manufacturers and other retailers and sells it at discounted prices to value-conscious consumers through its brick-and-mortar stores and e-commerce sites. TJX generates revenue from retail sales of branded and private-label merchandise across clothing, home décor, footwear, accessories, and related categories.
- Revenue
- $54.0B
- Employees
- 340,000
- Founded
- 1956
- Headquarters
- Framingham, United States of America
What 9 Arbolus experts think of The TJX Companies, Inc.
NPS scores are consistently 7 or 8, reflecting moderate promoter sentiment across all experts. Renewal intent is positive for those reporting (notably influencers), while stickiness data shows most users have been engaged for more than 1 year. Key themes in expert feedback emphasize the strength in inventory clearance, rapid liquidity, and large-scale reach, balanced by concerns around order unpredictability and margin pressure. Customer feedback is largely positive with minor reservations on volatility and transparency.Overall Customer Sentiment: Positive
Who reviewed The TJX Companies, Inc.
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about The TJX Companies, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 0
- Passives 9
- Detractors 0
Praised
- Rapid Inventory Recovery
- Large Market Reach
- Brand Protection
- Expanding Consistent Partnerships
Criticised
- Limited Purchase Commitment Visibility
- Order Timing Volatility
- Lower Margin Recovery
- Supply Chain Data Gaps
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
Report
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