Tide Platform Limited
Tide Platform Limited operates a digital business banking platform that provides current accounts, payment services, and financial tools for small and medium-sized enterprises and sole traders. The company generates revenue through interchange fees, paid account tiers, and value-added services such as credit, invoicing, and integrations with accounting tools. It primarily serves SMEs in the UK and selected international markets via its mobile and web applications.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Spend Management
- Revenue
- $150.0M
- Employees
- 1,500
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of Tide Platform Limited
NPS scores are clustered between 7 and 10, pointing to overall satisfied customers, with a single detractor (score of 5) as an exception. Renewal intent is generally high among top spenders and long-term users, while a minority (one respondent) is unsure about renewals, linked to very high spend. Most customers report stickiness over more than one year, indicating deep adoption. Key themes include strong value for finance and technology leaders, long-term customer retention, and some uncertainty among high spenders.Overall Customer Sentiment: Positive
Who reviewed Tide Platform Limited
- C-Suite 50% (4)
- Director 50% (4)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 5
- Detractors 1
Cumulative NPS by month
+1 over 3 months- May 7
- Jun 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 47 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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