Substack
Substack operates an online publishing platform that enables writers, journalists, and creators to launch and monetize email newsletters and subscription-based publications. The company provides tools for publishing, audience management, payments, and analytics, generating revenue primarily by taking a percentage of subscription fees processed through its platform.
- E-commerce Platforms & Storefronts
- Payment Processing
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of Substack
NPS scores are weighted toward high satisfaction: 3 responses with NPS 10, 2 responses with NPS 9, and only 2 responses with NPS 5. Renewal intent is high among paying customers, all of whom indicate intent to renew. The majority of users have been on the platform for more than one year, indicating strong stickiness. Neutral sentiments are found among new and pilot-stage users. Key themes include long-term satisfaction, particularly among Influencers and paid users.Overall Customer Sentiment: Positive
Who reviewed Substack
- C-Suite 92% (12)
- Manager 8% (1)
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Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 6
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Dec 8
- Feb 7
- Apr 7
- May 7
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 60% 5 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Top alternatives
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