Swap Commerce Limited
Swap Commerce Limited provides an e-commerce returns and exchanges platform that helps online retailers automate returns workflows, convert refunds into exchanges, and optimize post-purchase experiences to retain revenue. The company integrates with major e-commerce platforms to manage return logistics, customer communication, and analytics. It generates revenue through subscription fees and usage-based pricing for its software and related services.
- E-commerce Platforms & Storefronts
- Workflow Automation
- Revenue
- $1.5M
- Employees
- 20
- Founded
- 2021
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of Swap Commerce Limited
NPS scores range from 1 to 10 with a median in the 7-9 band, driven by high spenders and Influencers. Confirmed renewal intent is concentrated among high NPS and high spend customers. Stickiness is highest among those with >1 year implementation, low among pilots. Key sentiment themes are long-term value among enterprise clients and uncertainty among pilot adopters.Overall Customer Sentiment: Positive
Who reviewed Swap Commerce Limited
- C-Suite 64% (9)
- Director 36% (5)
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Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 8
- Detractors 2
Cumulative NPS by month
-2 over 4 months- Dec 9
- Jan 8
- Jun 9
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 80% 5 answers
- 40% 5 answers
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
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