Arbolus Intelligence

JUSPAY

juspay.io · Bengaluru, India

Juspay is an India-based fintech company that provides a payment orchestration and processing platform used by merchants, marketplaces, and apps to enable secure online payments across cards, UPI, wallets, and net banking. Its APIs and SDKs handle routing, authorization, risk controls, and user experience for high-volume digital transactions, generating revenue through transaction-based fees and value-added payment services. The company also offers embedded payment solutions and infrastructure products for banks and financial institutions.

  • Payment Processing
  • Payment Orchestration & Acceptance
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$45.0M
Employees
900
Founded
2012
Headquarters
Bengaluru, India

What 44 Arbolus experts think of JUSPAY

NPS is highly positive, with 38% scoring 10 and 82% providing scores ≥8. Renewal intent is strong, particularly among Influencer roles and high spenders. Active deployments indicate advanced stickiness, with a majority using Juspay for >1 year. Expert feedback consistently highlights orchestration reliability, payment success, and support as key themes, with minor concerns around customization and pricing for smaller businesses. Overall Customer Sentiment: Positive

Who reviewed JUSPAY

Total customers 44 37 current · 7 former
Reviews growth +25 in six months
Seniority of respondents
  • C-Suite 60% (26)
  • Director 26% (11)
  • Manager 14% (6)
Operations Manager Manager NPS 8 Submitted Jan 2026
Not specified C-Suite NPS 6 Undecided Submitted Jan 2026
Executive Manager NPS 8 Will renew Submitted Aug 2025

Employer names and spend open in the full report, along with the other 41 customers.

Everything 44 customers told us about JUSPAY.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

43 Net Promoter Score, from 44 scored reviews
  • Promoters 24
  • Passives 15
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • Jan 8
  • Mar 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 34 across 6 companies.

Praised

  • Tailored Offerings for Smaller Businesses
  • AI-Driven Payment Optimization
  • Cost/Flexibility Packages
  • Scalability and Global Reach

Criticised

  • Aggressive Price-Based Competition
  • Advanced Workflow/Customization Threat
  • Competitive Innovation Threat
  • Pricing at Scale

What customers say

Scalability and Global Reach
“JustPay’s integration with international banks and support for credit/debit cards allowed us to capture the global market with reliable payment performance.”
Seamless Checkout Experience
“The SDK delivers a fast, smooth, and reliable checkout flow, lowering drop-offs and raising conversion, which is vital to our core priorities.”
Superior Payment Orchestration
“I rely on JustPay’s smart routing and retry logic to deliver higher payment success rates, which directly improves conversion and revenue.”

Renewal intent

Plan to renew 70%
  • Will renew 19
  • Undecided 6
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 71% 17 answers
  • Director 71% 7 answers
  • Manager 67% 3 answers
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by JUSPAY customers

Report

Customer Report - Sep 2026 Sep 2026 44 + 0

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