KAYAK
KAYAK operates a travel search and metasearch platform that aggregates flights, hotels, rental cars, and vacation packages from hundreds of travel sites to help consumers compare options and find deals. It generates revenue primarily through referral fees, advertising, and booking commissions from travel suppliers and online travel agencies. The company also offers mobile apps and business travel tools for individual and corporate users.
- Marketplace & Booking Platforms
- Revenue
- $550.0M
- Employees
- 1,200
- Founded
- 2004
- Headquarters
- Stamford, United States of America
What 7 Arbolus experts think of KAYAK
NPS scores are predominantly high, with 67% of experts rating KAYAK 7 or above. Renewal intent is positive among High Spend users but mixed among Low Spend and Influencers, where uncertainty is flagged. Stickiness is strong, as most users have been engaged for over 1 year. Experts cite price accuracy, flexible search, and time savings as main positives. Key negatives concern discrepancies between displayed and available prices. Overall Customer Sentiment: Positive
Who reviewed KAYAK
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about KAYAK.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
57 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 3
- Detractors 0
Praised
- Expand AI-Powered Features
- Improve Real-Time Pricing
- Enhance Loyalty Integration
- Time and Cost Savings
Criticised
- Redirect to External Sites
- Real-Time Price Discrepancies
- Limited Loyalty Program Integration
- Competitor Data Partnerships
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Report
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