Kickstarter

kickstarter.com · Brooklyn Park, United States of America

Kickstarter is a crowdfunding platform that enables creators in fields such as art, design, technology, film, and publishing to raise project-based funding directly from backers. The company generates revenue primarily by charging a fee on successfully funded campaigns hosted on its website. It serves independent creators, startups, and creative organizations globally seeking alternative financing for specific projects.

Revenue
$90.0M
Employees
260
Founded
2009
Headquarters
Brooklyn Park, United States of America

What 6 Arbolus experts think of Kickstarter

NPS scores span 6 to 10 (mean ≈8.2), with 67% of experts giving scores of 8 or above. Renewal intent is mixed: 33% Yes, 33% Not Sure, 17% No, 17% not provided. Implementation stages vary, with 50% in use for more than one year, 33% less than one year, and 17% in pilot. Overall, sentiment is moderately positive but marked by renewal uncertainty and split satisfaction among newer clients.Positive

Who reviewed Kickstarter

Total customers 6 6 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 83% (5)
  • Director 17% (1)
Revenue Leader C-Suite NPS 8 Undecided
Product Leader C-Suite NPS 9
Strategy Partner C-Suite NPS 10

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Sentiment

33 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 2
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • Director 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

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