Linn Systems, Ltd. dba Linnworks
Linnworks provides cloud-based e-commerce order and inventory management software that helps online retailers and brands manage listings, stock, pricing, and fulfillment across multiple marketplaces and sales channels. Its platform centralizes operations such as order routing, shipping, and warehouse workflows to reduce manual processes and improve accuracy. The company generates revenue through subscription fees and related services for merchants and commerce-focused businesses.
- E-commerce Platforms & Storefronts
- Procurement & Sourcing
- Warehouse Management
- Revenue
- $30.0M
- Employees
- 250
- Founded
- 2010
- Headquarters
- Lancaster, United Kingdom
What 23 Arbolus experts think of Linn Systems, Ltd. dba Linnworks
NPS scores cluster in the 7–10 range, though there is one outlier with NPS = 4 signaling serious dissatisfaction. 60% of respondents express intent or likelihood to renew, with 'Not Sure' renewal intent common among mid-tier spenders and businesses scaling internationally. Stickiness is high among established users (>1 year implementation), but drops off where feature gaps or international scaling emerge. Experts consistently cite value for money, breadth of integrations, and operational visibility as positives, but call out platform complexity and gaps in reporting, marketplace integrations, and listing management as pain points. Overall Customer Sentiment: Positive
Who reviewed Linn Systems, Ltd. dba Linnworks
- C-Suite 45% (10)
- Director 45% (10)
- Manager 9% (2)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Linn Systems, Ltd. dba Linnworks.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 13
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jul 8
- Sep 8
- Dec 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 28 across 5 companies.
Praised
- Operational Visibility and Data Logs
- Value for Money
- Ease of Use and Implementation
- Advanced Price Management and Analytics
Criticised
- Competitor Offering Superior Integrations
- Limits to Scalability and Aftercare
- Cost-Effectiveness and Alternatives
- Challenges with Listing Templates
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 33% 9 answers
- 78% 9 answers
- 100% 1 answer
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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