Lob.com, Inc.
Lob.com, Inc. provides APIs and software tools that enable businesses to programmatically create, print, and mail physical letters, checks, and postcards, as well as verify and standardize mailing addresses. It serves enterprises and technology-driven organizations that need to automate high-volume transactional and marketing mail workflows, charging customers on a usage and subscription basis.
- Workflow Automation
- API Management & Integration
- Revenue
- $65.0M
- Employees
- 280
- Founded
- 2013
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Lob.com, Inc.
NPS scores range from 4 to 8, with average sentiment in the 6-7 range and one notably low score from a high spender. Renewal intent is evenly split: 33% Yes, 33% Not Sure, and 33% Not Available, indicating overall uncertainty. Stickiness is low, with 50% at less than one year or pilot, and only one expert at more than one year. Quantitative themes highlight tentative satisfaction, cautious scaling, and an emphasis on testing before renewal.Neutral
Who reviewed Lob.com, Inc.
- C-Suite 60% (4)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
-33 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 3 months- May 7
- Jun 7
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 5.5/10 Average score from undecided customers
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