Loop Returns
Loop Returns provides a returns and exchanges management platform for e-commerce brands, primarily those running on Shopify, enabling merchants to automate returns workflows, offer exchanges and store credit, and improve post-purchase customer experience. The company generates revenue through subscription fees and usage-based pricing for its SaaS platform and related services.
- E-commerce Platforms & Storefronts
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 260
- Founded
- 2017
- Headquarters
- Columbus, United States of America
What 5 Arbolus experts think of Loop Returns
NPS scores are overwhelmingly positive, with 80% of respondents rating Loop Returns at 9 or 10. 100% of high spenders report NPS 9–10 and intend to renew, indicating strong satisfaction among key enterprise accounts. Stickiness is high, with 60% of insights reflecting adoption of more than one year. The only outlier is a single low-engagement user rating NPS 1. Overall Customer Sentiment:Positive
Who reviewed Loop Returns
- C-Suite 60% (3)
- Director 40% (2)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 0
- Detractors 1
Cumulative NPS by month
+7 over 4 months- Jan 1
- May 5
- Jul 7
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 100% 2 answers
- 9.3/10 Average score from customers who will renew
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