SHIPSTATION
ShipStation provides a web-based shipping and order fulfillment platform that helps e-commerce merchants import orders from multiple sales channels, compare carrier rates, print shipping labels, and manage fulfillment workflows. The company serves online retailers of all sizes selling through marketplaces, shopping carts, and custom stores, generating revenue through subscription plans and related shipping services. Its tools centralize shipping operations to reduce manual work and improve delivery speed and accuracy.
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 2011
- Headquarters
- Austin, United States of America
What 28 Arbolus experts think of SHIPSTATION
NPS scores cluster in the 5 to 10 range, with the majority of customers expressing overall positive sentiment, particularly highlighting automation and integration strengths. Renewal intent is high among established users, especially those with more than a year of implementation and mid/high spend. Stickiness is strongest in larger, operationally complex organizations, though some concerns exist over pricing and API feature gating. Key expert feedback underscores operational efficiency, strong automation, and ease of use, while negatives center on cost and tiered access to advanced features.Overall Customer Sentiment: Positive
Who reviewed SHIPSTATION
- C-Suite 65% (18)
- Director 31% (9)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about SHIPSTATION.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-11 Net Promoter Score, from 27 scored reviews- Promoters 5
- Passives 14
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Dec 7
- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 5 across 5 companies.
Praised
- Operational Efficiency and Automation
- Centralized, Scalable Shipping
- Broad Integration Ecosystem
- Expanded Omnichannel and Carrier Connectivity
Criticised
- Customization for Large Enterprises
- Inventory Management Limitations
- API Access Restrictions and Pricing
- Competitive Feature Parity and Cost
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 56% 16 answers
- 75% 4 answers
- 0% 1 answer
- 100% 2 answers
- 7.4/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SHIPSTATION customers
Report
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