Arbolus Intelligence

Cin7

cin7.com · Auckland, New Zealand

Cin7 is a cloud-based inventory and order management software provider that helps product-based businesses manage stock, purchasing, sales channels, warehousing, and fulfillment in one platform. It integrates with e-commerce platforms, marketplaces, POS systems, and accounting tools to centralize operations for retailers, wholesalers, and light manufacturers. The company generates revenue through subscription-based SaaS plans and related services.

  • Mid-Market & SMB ERP
  • E-commerce Platforms & Storefronts
  • Project & Work Management
Listed in
Revenue
$65.0M
Employees
450
Founded
2012
Headquarters
Auckland, New Zealand

What 18 Arbolus experts think of Cin7

Cin7's NPS scores cluster in the 7-10 range, with several experts rating it as highly recommendable (NPS 9-10), especially those in mature, long-term deployments. Renewal intent is largely positive among high spenders and long-term users, though some mid-tier users report uncertainty due to concerns around cost, integration, and reporting features. Implementation stickiness is high, with over 45% of respondents in use for more than a year. Common themes in qualitative feedback emphasize value in stock visibility, operational efficiency, and reduced manual intervention, while cons include integration effort, cost, and occasional gaps in reporting or automation.Overall Customer Sentiment: Positive

Who reviewed Cin7

Total customers 18 17 current · 1 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 81% (15)
  • Director 6% (1)
  • Manager 12% (2)
Executive C-Suite NPS 7 Will renew Submitted May 2024
Generalist Manager Not specified NPS 9 Submitted Jun 2026
Founder C-Suite NPS 10 Will renew Submitted Aug 2026

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about Cin7.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

5 Net Promoter Score, from 18 scored reviews
  • Promoters 5
  • Passives 9
  • Detractors 4

Cumulative NPS by month

+2 over 6 months
  • Jan 6
  • May 7
  • Jun 7
  • Jul 7
  • Aug 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 5 across 4 companies.

Praised

  • Improved Stock Visibility and Control
  • Supports Complex Operations
  • Streamlined Purchasing and Order Management
  • Broader Integration with Other Systems

Criticised

  • Lagging in AI Advancement
  • Competitive Solutions Offering Better Value
  • Manual Administration Burden
  • Limited Automation and Reporting Gaps

What customers say

Improved Stock Visibility and Control
“I now have better inventory visibility and day-to-day operational control, which has helped reduce issues and improve efficiency.”
Supports Complex Operations
“The ability to coordinate between teams and manage significant inventory needs makes Cin7 very valuable for larger distribution-focused businesses.”
Streamlined Purchasing and Order Management
“Cin7 helps me streamline order management and purchasing, saving time and reducing manual work.”

Renewal intent

Plan to renew 40%
  • Will renew 4
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 8 answers
  • Director 0% 1 answer
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Cin7 customers

Report

Customer Report - Oct 2026 Oct 2026 18 + 1

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