CLEARPAY

clearpay.com · Londonderry County Borough, United Kingdom

Clearpay is a buy now, pay later payments provider that enables consumers in the UK and select European markets to split retail purchases into interest-free instalments while paying merchants upfront. The company integrates with e-commerce and in-store point-of-sale systems and generates revenue primarily through merchant fees and, in some cases, late fees from consumers. Clearpay operates as the European brand of Afterpay, focusing on fashion, beauty, and general retail sectors.

  • Payment Processing
  • Payment Orchestration & Acceptance
Revenue
$90.0M
Employees
350
Founded
2019
Headquarters
Londonderry County Borough, United Kingdom

What 5 Arbolus experts think of CLEARPAY

NPS scores are distributed as follows: two scores of 9 (40%), one score of 8 (20%), one score of 7 (20%), and one score of 6 (20%). Renewal intent is 100% positive across all respondents. All customers are in the MoreThan1Year implementation stage, indicating high stickiness and satisfaction. The overall sentiment is characterized by moderately high loyalty and strong renewal intent throughout the pool.Overall Customer Sentiment: Positive

Who reviewed CLEARPAY

Total customers 5 3 current · 2 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 20% (1)
  • Director 60% (3)
  • Manager 20% (1)
Marketing Leader Director NPS 6 Will renew
Operations Leader Director NPS 9 Will renew
Marketing Leader Manager NPS 9 Will renew

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+1 over 4 months
  • Jul 7
  • Oct 7
  • Feb 8
  • Mar 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 5
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 100% 3 answers
  • Manager 100% 1 answer
  • 7.8/10 Average score from customers who will renew

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