Copilot
Copilot provides a web-based platform that helps consumers buy used cars more confidently by offering pricing transparency, vehicle recommendations, and market analytics, and earns revenue through referral fees and partnerships with dealerships and automotive service providers.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2019
- Headquarters
- Chicago Loop, United States of America
What 131 Arbolus experts think of Copilot
NPS scores cluster strongly in the 8-10 range, with multiple promoters citing productivity gains and Microsoft integration. There is a subset of users in the 6-7 range who express reservations around portability and consistency across client environments. Renewal intent is solid for users with direct tenant integration, but external consultants and those with less direct control note some reluctance due to licensing friction. Stickiness is high where Copilot is already embedded in workflow, but gaps in portability and data assurance remain as recurring themes.Overall Customer Sentiment: Positive
Who reviewed Copilot
- C-Suite 58% (76)
- Director 22% (29)
- Manager 20% (26)
Employer names and spend open in the full report, along with the other 128 customers.
Everything 131 customers told us about Copilot.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 130 scored reviews- Promoters 67
- Passives 46
- Detractors 17
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 38 across 3 companies.
Praised
- Strategic Thinking Partner
- Productivity and Communication Gains
- Smooth Microsoft Integration
- Standalone Portability
Criticised
- Integration Limitations for Niche Apps
- Validation Still Required
- Licensing and Portability Friction
- Specialized Niche Competitors
What customers say
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 82% 38 answers
- 58% 12 answers
- 90% 10 answers
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Copilot customers
Report
More in Data & Analytics and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Copilot
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