CoverManager
CoverManager is a hospitality technology company that provides reservation, table management, and guest experience software for restaurants, hotels, and other venues. Its platform helps operators manage online bookings, capacity, waitlists, and customer data across channels while reducing reliance on third‑party marketplaces. The company generates revenue through subscription fees and related software services paid by hospitality businesses.
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $20.0M
- Employees
- 250
- Founded
- 2014
- Headquarters
- Sevilleja de la Jara, Spain
What 16 Arbolus experts think of CoverManager
NPS scores are predominantly in the high range, with 75% of responses reporting scores of 9 or 10, indicating strong promoter sentiment. The remaining responses are clustered around NPS 7–8, with no detractors recorded. 90% of respondents indicate definite renewal intent, with only 1 expert (about 8%) unsure, and none declining renewal. All respondents report using the system for more than one year, showing high long-term stickiness. The overall customer sentiment demonstrated in the quantitative data is Positive.
Who reviewed CoverManager
- C-Suite 50% (8)
- Director 33% (5)
- Manager 17% (3)
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Sentiment
73 Net Promoter Score, from 15 scored reviews- Promoters 11
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Oct 9
- Feb 9
- May 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 73 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 92%Plan to renew, by seniority
- 100% 5 answers
- 100% 3 answers
- 100% 1 answer
- 75% 4 answers
- 9.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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