CyberSource
CyberSource, a Visa company, provides a global payment management platform that enables merchants, marketplaces, and enterprises to securely accept online and in-store payments, manage fraud, and streamline payment operations. Its solutions include payment gateway services, tokenization, fraud detection, and payment orchestration across cards and alternative payment methods. CyberSource generates revenue through transaction fees, value-added fraud and security services, and enterprise software and service contracts.
- Payment Processing
- Fraud Detection & Prevention
- Payment Orchestration & Acceptance
- Revenue
- $600.0M
- Employees
- 1,500
- Founded
- 1994
- Headquarters
- Foster City, United States of America
What 10 Arbolus experts think of CyberSource
NPS scores among respondents are distributed with 29% giving a score of 8-10 (promoters), 43% in the neutral/detractor range (6-7), and 14% as a low detractor (3). Renewal intent shows 57% of customers are unsure, 14% do not intend to renew, and the remainder did not specify. Over 71% of implementations have been deployed for more than a year, reflecting established usage and maturity. Thematic patterns suggest brand reputation and integration value drive positive sentiment, while uncertainty in renewal correlates to spend and evolving needs.Overall Customer Sentiment: Neutral
Who reviewed CyberSource
- C-Suite 89% (9)
- Director 11% (1)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Nov 7
- Dec 7
- Jan 7
- Apr 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 0% 4 answers
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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