Decentro
Decentro is a banking-as-a-service and API platform that enables businesses and fintechs in India to integrate financial services such as account opening, payments, KYC, and lending into their products. The company provides modular APIs and SDKs that connect to multiple banks and financial institutions, allowing customers to launch and scale financial workflows without building direct bank integrations. It generates revenue through usage-based pricing and subscription fees for its API platform and value-added services.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- API Management & Integration
- Revenue
- $3.5M
- Employees
- 120
- Founded
- 2020
- Headquarters
- Bengaluru, India
What 22 Arbolus experts think of Decentro
Decentro demonstrates generally strong NPS scores, with a majority of responses falling in the 8-10 promoter range, and only a minority expressing scores 6 or lower. ~65% of users demonstrate strong renewal intent, with the remaining either unsure or planning to churn. Most customers are in the MoreThan1Year implementation stage, which correlates with higher NPS and renewal stability. Key themes in feedback include satisfaction with API infrastructure, ease of integration, and automation, but gaps in broader integration, customization, documentation, and analytics limit endorsement among some users.Overall Customer Sentiment: Positive
Who reviewed Decentro
- C-Suite 64% (14)
- Director 32% (7)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about Decentro.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 22 scored reviews- Promoters 11
- Passives 7
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Nov 7
- Dec 7
- May 7
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 45 across 7 companies.
Praised
- Robust API Infrastructure
- Ease of Integration and Automation
- Operational Efficiency Gains
- Advanced Automation and AI-Driven Capabilities
Criticised
- Switch Risk Due to Downtime and Reliability
- Competitive Pricing and Coverage Pressure
- Lagging Support and Developer Tools
- Insufficient Analytics and AI Capabilities
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 27% 11 answers
- 50% 4 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
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