dLocal
dLocal is a fintech company that provides a cross-border payments platform enabling global merchants to accept local payment methods and make payouts in emerging markets. It serves large enterprises such as marketplaces, SaaS platforms, and digital commerce companies, offering a single API and infrastructure to handle local cards, wallets, bank transfers, and cash payments. The company generates revenue primarily through transaction fees and related payment services.
- Payment Processing
- Payment Orchestration & Acceptance
- Cross-Border Payments & FX
- Revenue
- $650.0M
- Employees
- 900
- Founded
- 2016
- Headquarters
- Montevideo, Uruguay
What 15 Arbolus experts think of dLocal
NPS scores cluster between 7 and 10, with positive sentiment most pronounced among influencers and high spend clients. 57% of renewal responses are affirmative, concentrated in large enterprise/fintech. Stickiness is strong: 67% of responses indicate more than a year of implementation. Uncertainty on renewal correlates with newer or lower-spend adopter profiles. Key positive themes include product reliability and coverage; drivers of lower sentiment are not quantitatively evident.Overall Customer Sentiment: Positive
Who reviewed dLocal
- C-Suite 73% (11)
- Director 20% (3)
- Manager 7% (1)
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Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 7
- May 7
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by dLocal customers
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