Douglas GmbH
Douglas GmbH is a European beauty and cosmetics retailer that operates an omnichannel platform of perfumeries and an e-commerce site offering fragrances, skincare, makeup, haircare, and related products. The company serves consumer customers across Germany and multiple European markets through its own stores, online shop, and marketplace partners. It generates revenue from the sale of branded and private-label beauty products and related services.
- Revenue
- $4.3B
- Employees
- 20,000
- Founded
- 1910
- Headquarters
- Düsseldorf-Pempelfort, Germany
What 8 Arbolus experts think of Douglas GmbH
The NPS scores range from 4 to 10, with the majority between 8 and 10, indicating positive sentiment among users. All respondents have more than 1 year of implementation, reflecting entrenched usage and solution stickiness. Although renewal intent data is missing, high NPS and prolonged adoption imply a propensity towards ongoing usage. The overall distribution skews strongly positive, with only one low score offset by several perfect and near-perfect ratings.Overall Customer Sentiment: Positive
Who reviewed Douglas GmbH
- C-Suite 38% (3)
- Director 50% (4)
- Manager 12% (1)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
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