DUVE
Duve is a hospitality technology company that provides a guest experience platform for hotels, vacation rentals, and serviced apartments, enabling digital check-in, communication, upselling, and personalized guest journeys. Its SaaS platform integrates with leading property management systems to streamline operations and increase ancillary revenue for accommodation providers. Duve generates revenue through subscription fees and usage-based charges for its software and services.
- Customer Support & Help Desk
- Workflow Automation
- Marketing Automation
- Revenue
- $9.0M
- Employees
- 120
- Founded
- 2016
- Headquarters
- Tel Aviv, Israel
What 9 Arbolus experts think of DUVE
NPS scores for DUVE are predominantly high, with multiple experts giving a score of 10, indicating strong advocacy. Renewal intent is reported as positive among most experts, particularly those with higher NPS and longer adoption periods. Stickiness is evidenced by a majority of customers using DUVE for more than one year, with strong indications of satisfaction and value realization. Key feedback themes highlight positive results, consistent ROI, and tangible operational improvements.Overall Customer Sentiment: Positive
Who reviewed DUVE
- C-Suite 100% (9)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about DUVE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jul 8
- Aug 8
- Jun 7
- Jul 7
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Praised
- Positive Operational Results
- Long-Term Satisfaction
- Strong ROI
- Onboarding Improvements
Criticised
- Concerns at Pilot Stage
- Uncertain Renewal
- Early Stage Limitations
- Uncertain Value Perception
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 43% 7 answers
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by DUVE customers
Report
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
For people who use DUVE
Do you use DUVE at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 9 customers of DUVE have already contributed
Takes a few minutes. Your identity stays anonymous.