Edenred
Edenred is a global provider of payment and transactional solutions for companies, employees, and merchants, best known for employee benefits, fleet and mobility, and corporate payment programs delivered via cards, mobile apps, and digital platforms. It serves employers, public institutions, and commercial partners by issuing and processing vouchers and prepaid solutions for meals, incentives, fuel, and B2B payments. The company generates revenue through fees charged to corporate clients and merchants, breakage, and value-added digital services across its network.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $2.4B
- Employees
- 12,000
- Founded
- 1962
- Headquarters
- Paris, France
What 15 Arbolus experts think of Edenred
NPS is generally moderately positive; a majority fall in the 7–8 range, with fewer high (10) and several low (3) scores. 44% of those providing renewal intent indicate 'Yes', predominantly among high spenders, while about 22% are 'Not Sure' and 11% are 'No'. Implementation stickiness is high, with 71% of responses indicating more than 1 year of use. Satisfaction is anchored by high spenders with both high NPS and strong renewal intent, but uncertainty and low scores among lower spenders reflect some risk.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Edenred
- C-Suite 64% (10)
- Director 7% (1)
- Manager 29% (4)
Employer names and spend open once the report publishes.
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Sentiment
-6 Net Promoter Score, from 15 scored reviews- Promoters 2
- Passives 10
- Detractors 3
Cumulative NPS by month
+4 over 5 months- Mar 3
- Mar 4
- May 6
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 1 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 6 answers
- 0% 1 answer
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Edenred customers
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