ELAVON
Elavon is a global payments company that provides merchant acquiring, payment processing, and related technology solutions for businesses of all sizes across retail, hospitality, healthcare, and other industries. It offers card-present and e‑commerce payment acceptance, gateways, terminals, and value‑added services such as fraud tools and reporting, generating revenue primarily through transaction fees and payment services. Elavon operates as a subsidiary of U.S. Bank and serves customers in North America and Europe.
- Payment Processing
- Revenue
- $2.3B
- Employees
- 4,500
- Founded
- 1991
- Headquarters
- Atlanta, United States of America
What 26 Arbolus experts think of ELAVON
Customer sentiment is moderately positive, primarily driven by strong NPS scores and high stickiness among long-term users, although some renewal intent uncertainty remains.
Who reviewed ELAVON
- C-Suite 73% (19)
- Director 15% (4)
- Manager 12% (3)
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Sentiment
-19 Net Promoter Score, from 26 scored reviews- Promoters 5
- Passives 11
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Feb 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 36% 11 answers
- 100% 1 answer
- 50% 2 answers
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
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