Tipalti
Tipalti provides a cloud-based accounts payable automation and global mass payments platform that helps mid-market and enterprise companies manage supplier onboarding, invoice processing, tax compliance, and cross-border payouts. Its software integrates with major ERPs and accounting systems to streamline AP workflows, reduce manual work, and improve financial controls. Tipalti generates revenue through subscription fees and payment-related transaction charges.
- Accounts Payable Automation
- Payment Processing
- Treasury Management
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2010
- Headquarters
- San Mateo, United States of America
What 60 Arbolus experts think of Tipalti
NPS scores range from 4 to 10, with the majority of responses in the 7–10 range, resulting in moderate-to-strong satisfaction. Renewal intent is positive for around 60%, though a material subset reports not sure or negative intention, especially among those citing support or flexibility issues. Implementation stage data shows continued stickiness after the first year, but pilot and offboarding stages sometimes reflect churn risk. Key themes from qualitative feedback highlight automation, workflow efficiency, limitations in customization, and support experience as sentiment drivers.Overall Customer Sentiment: Positive
Who reviewed Tipalti
- C-Suite 84% (50)
- Director 11% (7)
- Manager 5% (3)
Employer names and spend open in the full report, along with the other 57 customers.
Everything 60 customers told us about Tipalti.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
8 Net Promoter Score, from 60 scored reviews- Promoters 19
- Passives 27
- Detractors 14
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 7
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 22 across 7 companies.
Praised
- Consistent Global Payment Processes
- Automation of Payables and Payments
- Budgeting Control and Predictability
- Global Coverage and Payment Integration
Criticised
- Customization and Flexibility Gaps
- Not Suitable for Complex Operations
- Support Responsiveness Challenges
- AI-Based Substitution
What customers say
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 45% 33 answers
- 40% 5 answers
- 0% 1 answer
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Tipalti customers
Report
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